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£27,631.44 ($35,000.00)(€31,286.31)
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£27,631.44 ($35,000.00)(€31,286.31)
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£27,552.49 ($34,900.00)(€31,196.92)
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£118,420.46 ($150,000.00)(€134,084.17)
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£17,575.28 ($22,262.14)(€19,900.00)
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£21,108.00 ($26,736.94)(€23,900.00)
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£21,108.00 ($26,736.94)(€23,900.00)
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£31,577.21 ($39,998.00)(€35,753.99)
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£42,629.79 ($53,998.00)(€48,268.51)
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£23,682.51 ($29,998.00)(€26,815.05)

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Porsche and Lexus owners are the most satisfied with their dealership experience, J.D. Power said Thursday.

Its latest studied looked at how satisfied vehicle owners and lessees said they were with

a dealership's service center. In the luxury segment, Porsche and Lexus were at the top and Cadillac was a close runner up in third place. Out of 1,000 points possible, Porsche earned 893, Lexus earned 881, and Cadillac earned 880. The study looked at five areas that owners and lessees rated a brand's dealer service center on: service quality, service initiation, service advisor, the facility itself, and vehicle pick-up.

Among non-luxury brands, Buick took the top spot with a score of 857. Mini followed in second with 853 points and Mitsubishi placed third with 846 points.

DON'T MISS: New car dealers not as profitable as they once were

The study also revealed a major satisfaction trend among customers: they like to handle everything online. Satisfaction scores were 75 points higher among customers who said their entire service experience was completely digital compared to those who reported one that is all analog (i.e. phone calls). Customers by far preferred to communicate with a dealer via text messages rather than phone calls. The use of a tablet also helped increase scores for customers when they were at the dealer service center.

READ THIS: Car dealers saddled with least demand, most inventory since Great Recession

The trend wasn't saved for the youngest car owners and lessees, either. Every generation, save for pre-boomers, showed a changing preference for internet scheduling. Generation Y has made the switch faster than baby boomers, for instance.

Analysts involved in the study said it's important that service centers respond to these trends as the tools are not hard to use and can help turn a one-time customer into a repeat visitor.


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We are now one of the leading online marketplaces for classic and collector vehicles, and home to a large community of collector car owners, buyers and enthusiasts. 

With over 10,000 cars listed, and a network of over 300 dealers, auction houses, and advertisers Classiccarsalesusa.com is the home of the collector car enthusiast.

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